Contact
We are here if you need a hand before or after ordering.
If you have a question about the process, need help choosing between a Memory Film and a Memorial Tribute Film, or want guidance on 5 mins versus 1 hour, send us a note and we will point you in the right direction.
AI Pet Memories is operated by Halabuda Labs Ltd (Company No. 17291056), registered in England and Wales. Registered Office: Union House, 111 New Union Street, Coventry, CV1 2NT.
Before you order
Ask about the difference between a Memory Film and a Memorial Tribute Film, whether a spoken tribute would suit your memorial order, or which video length is likely to suit you best.
Order support
If you have already checked out, start with Track Order for the latest status, then email us if you still need help.
Photo and scene guidance
If you are unsure whether your photos will work, which cosy scene feels right, or whether you would like an optional YouTube upload after delivery, send us a note before ordering and we will help.
Helpful links
What to include in your message
- Whether you are asking about a Memory Film or Memorial Tribute Film
- Whether you want the 5-minute or 1-hour version
- Whether you want a spoken tribute or optional YouTube upload
- Any order email or identifying detail if you have already checked out